FAQs

At Brewed Machines, we want your coffee experience to be as smooth as your morning brew. Below are some of the most common questions our customers ask:

1. What is Brewed Machines?

Brewed Machines is your go-to destination for premium coffee gear and home-brewing essentials. We curate tools and accessories that bring café-quality brewing to your kitchen, blending function, style, and flavour in every cup.

2. Where do you ship?

We currently ship worldwide. Shipping times and rates vary depending on your location and chosen delivery method.

3. How long does it take to process my order?

All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a shipping confirmation email once your order has been dispatched.

4. How long will shipping take?

US & UK: 5–10 business days
Europe & Canada: 7–14 business days
Worldwide: 10–20 business days

Please note that international orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.

5. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking details to update.

6. What happens if I enter the wrong shipping address?

Please contact us immediately at info@brewedmachines.com if you notice an error in your shipping address. If your order has already been shipped, we cannot guarantee changes. Returned packages may be reshipped at the customer’s expense.

7. Do you accept returns?

Yes! We accept returns within 30 days of delivery for unused items in their original packaging. Please ensure the item is in its original condition before sending it back.

8. How do I start a return or exchange?

Simply email us at info@brewedmachines.com with your order number and reason for return. Our team will guide you through the process and provide further instructions.

9. Are Brewed Machines products compatible with all coffee machines?

Each product listing includes detailed compatibility information. If you’re unsure, reach out to us before purchasing — we’ll be happy to help.

10. How do I clean and maintain my coffee gear?

Most of our products can be cleaned with warm water and mild soap. For machine-specific accessories, please refer to the care instructions included in the product description.

11. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, and other secure payment options available at checkout.

12. Is my payment information safe?

Absolutely. Our checkout is fully encrypted and powered by trusted global payment providers to ensure your data remains secure.

13. Can I cancel or change my order?

Orders can be cancelled or modified within 12 hours of purchase, provided they haven’t been processed or shipped yet. Please contact us as soon as possible at info@brewedmachines.com.

14. How can I contact customer support?

You can reach our support team anytime at info@brewedmachines.com. We aim to respond within 24–48 hours on business days.